Up to 6 months 0% APR Financing Available! Learn More >

Extended Warranty

Financing

IWAE PROs

Order Status

Legal

PRIVACY POLICY

Effective Date: 3/16/2026

1. Introduction and Overview

This Privacy Policy explains how Ingram's Water & Air Equipment, LLC ("IWAE," "we," "our," or "us") collects, uses, and discloses information about you when you use our website (iwae.com), mobile applications, and other online services (collectively, the "Services"). This Privacy Policy also describes your choices and rights regarding the use, access, and correction of your personal information.

1.1 Our Commitment to Privacy

At Ingram's Water & Air Equipment, we take your data security seriously. We know our future is dependent on cultivating customer relationships based on mutual respect and integrity. Our Privacy Policy draws from e-commerce industry best practices designed to protect customer data, and the principles are similar to those used by other leading websites. We are committed to protecting your privacy and ensuring the security of your personal information.

1.2 Summary of Key Points

  • Information Collection: We collect personal information you provide directly, usage information automatically collected through cookies and tracking technologies, and information from trusted third parties.
  • Use of Information: We use your information to provide and improve our Services, personalize your experience, process transactions, and comply with legal obligations.
  • Your Rights: You have the right to access, correct, delete, and object to the processing of your personal information, as well as to opt out of certain tracking activities.
  • Data Protection: We implement appropriate technical and organizational measures to protect your personal information.
  • Children's Privacy: Our Services are not intended for children under 13, and we do not knowingly collect information from them.
  • Dispute Resolution: Disputes will be resolved through mediation followed by binding arbitration in Kentucky, with each party bearing their own costs.

2. Information We Collect

Ingram's Water & Air Equipment uses information that we collect from our visitors and customers to improve your experience when using our Services. We gather two types of information: personal information and anonymous information. Personal information is gathered when an individual identifies, directly or indirectly, their name, postal address, email address and/or telephone number. Anonymous information is collected when an individual discloses data that will not directly identify an individual.

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including but not limited to:

  • First name, last name, and email address when you register an account on our Website
  • Billing address relevant to payment information, shipping address for goods delivery, and telephone number when you purchase a product or service
  • Personal information when you transmit a resume directly to Ingram's Water & Air Equipment or through a third-party website as part of a job application (typically includes first name, last name, current address, contact telephone number, and references)
  • Any information voluntarily transmitted either one-to-one or within a limited group directly to an Ingram's Water & Air Equipment representative via SnapEngage chat, specific product review, purchase process review, or email in situations in which we are legally allowed by law to collect said information
  • Other information voluntarily provided to the company through social networking sites as part of a promotion or discount/rebate program
  • Communications with us (customer service inquiries, feedback)
  • Any other information you choose to provide

2.1.1 Information We Do Not Collect

Ingram's Water & Air Equipment purposefully does not collect, store, or record by any means unique financial information like a customer's credit card or debit card account number. Though a customer may use this information to procure goods via our Website, we use a secure order form which transmits the data directly to the relevant issuing company for authorization. If you provide this information to an Ingram's Water & Air Equipment representative over the phone, the representative uses the same technology to transmit the information and does not record the information in any other format.

At no point in the process is your information catalogued or stored by Ingram's Water & Air Equipment, either physically or electronically, for any reason whatsoever. We do this to ensure the security of our customers against credit card fraud and identity theft.

If you receive an email from someone claiming to be an Ingram's Water & Air Equipment representative asking for specific financial information (i.e., a credit card or debit card account number), do not provide that information via email. Instead, contact Ingram's Water & Air Equipment at 1-270-575-9595 and report the request immediately.

2.2 Usage Information

We automatically collect certain information about your use of the Services, including:

  • Internet protocol (IP) address
  • Device information (type, model, operating system)
  • Browser type and version
  • Pages viewed and links clicked
  • Time spent on pages and interaction with content
  • Referring/exit pages
  • Date and time stamps of visits
  • Location information (when you visit our Website via a mobile device interacting with the Website or associated with your IP address where we are permitted by law to process this information)
  • Other actions taken through the Services

2.3 Cookies and Tracking Technologies

2.3.1 What Are Cookies?

A web cookie is a small amount of data sent from a website to your computer. Your computer stores the cookie, so the sending website knows what you've been browsing. It's an easy way for websites to 'remember' things about you like what you looked at on your last visit, what buttons you clicked, if you've added things to your shopping cart, etc.

Ingram's Water & Air Equipment makes use of first-party and third-party cookies to track data, streamline, and simplify your experience on our Website. We also use cookies to better understand how visitors use our Website to better improve it over time.

2.3.2 Types of Tracking Technologies We Use

  • Essential Cookies: Necessary for the functioning of our Services
  • Analytical/Performance Cookies: Help us understand how visitors interact with our Services
  • Functionality Cookies: Allow us to remember your preferences
  • Targeting/Advertising Cookies: Record your visits to our Services and other websites to deliver targeted advertisements

2.3.3 Third-Party Tracking Technologies

We partner with third parties who use tracking technologies on our Services for analytics and advertising purposes, including:

  • Google Analytics and Google Ads
  • Facebook Pixel
  • Other advertising and analytics providers

If we contract with third-party service providers in any capacity, cookie data is shared with them only inasmuch as it is necessary to enable the third-party service provider to complete an agreed-upon task and only in that capacity. Information we gather via cookie is never shared with third parties for any other reason.

2.3.4 Cookie Management

If you wish, it is relatively easy to prevent Ingram's Water & Air Equipment and other online service providers from gathering cookie information about you or your browsing habits. You may choose to disable cookies altogether or be informed each time a cookie is sent to you via the control options in your web browser. If you disable cookies, the Website may not function optimally. If you have cookies disabled, please contact customer service via phone to place any orders.

2.4 Remarketing

In order to ensure products of interest reach Website visitors, Ingram's Water & Air Equipment makes limited use of online remarketing techniques to display our advertisements through third-party vendors, including Google and Facebook, on other internet sites. These third-party vendors, including Google and Facebook, use cookies to serve ads based on a user's prior visits to our Website and other websites. You may opt out of Google's use of cookies by visiting the Google advertising opt-out page. You may opt out of Facebook's use of cookies by visiting the Digital Advertising Alliance opt-out tool or changing your settings via your Facebook user account.

2.5 Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Due to the lack of a common industry standard for Do Not Track signals, we currently do not respond to Do Not Track signals. However, we provide you with various tools to control data collection and use, including cookie management options and opt-out mechanisms.

2.6 Information Collection Methods

Ingram's Water & Air Equipment may collect personal and anonymous information using the following methods:

  • IWAE collects information from customers when they voluntarily or directly provide it through requests for products, product information, company services, account registration on our Website, consumer survey responses, public forum responses, or otherwise interact with us using one or more electronic devices. All the information we collect via those means are covered by this Privacy Policy. Any information transmitted to us through a third-party is also subject to the third-party's privacy policy. Any privacy choices you or the third-party specify may not apply to our use of the information collected directly through our applications.
  • IWAE collects information from customers voluntarily and indirectly when they utilize technology such as cookies, Flash cookies, and Web beacons, including when you visit our Website and applications or use our applications on third-party sites or platforms using one or more devices. Customers may always opt out of indirect collection methods by visiting the Network Advertising Initiative's consumer opt-out page
  • IWAE may collect information from trusted sources to update or supplement information directly or indirectly provided. Local law may require customers to authorize the third party to share the aforementioned information with us before we can acquire it.

3. How We Use Your Information

Ingram's Water & Air Equipment is the sole controller of directly or indirectly gathered personal or anonymous information. We use such information for the following purposes:

3.1 Provide and Improve the Services

We use your information to:

  • Provide customers with products and services purchased directly or via a third-party site from Ingram's Water & Air Equipment
  • Process your transactions and fulfill your orders
  • Provide customer service and respond to your inquiries
  • Communicate with you about your account, pending or previous transactions, and purchased products that may be subject to a recall
  • Detect, prevent, and address technical issues
  • Optimize or improve our products, services, and operations to enhance the customer experience
  • Develop new products, services, and features

3.2 Personalization

We may use your information to:

  • Personalize your experience with our Services
  • Provide customized content and recommendations
  • Remember your preferences and settings
  • Tailor our communications to your interests

3.3 Marketing and Advertising

With your consent where required by law, we may use your information to:

  • Provide customers and interested consumers with information about new products, sales, promotions, other advertising, or relevant changes to Ingram's policies and procedures
  • Display targeted advertisements to you on our Services and across other websites and online services
  • Measure the effectiveness of our marketing and advertising campaigns
  • Conduct market research and analysis
  • Use remarketing advertising to display products of potential interest to previous Website visitors

3.4 Compliance and Legal Obligations

We may use your information to:

  • Comply with applicable laws, regulations, and legal processes
  • Enforce our terms, conditions, and policies
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or others
  • Detect, investigate, and prevent actions that either violate our policies or are illegal
  • Prevent, detect, and investigate fraud, security breaches, or other potentially prohibited or illegal activities

4. Disclosure of Your Information

4.1 Information Sharing with Third Parties

Ingram's Water & Air Equipment does not share personal information directly with any third party for marketing purposes. The only situations in which information is shared with other companies is limited to the following:

  • We share limited and anonymous information with Google through Google Analytics for the purpose of improving our Website and the end-user experience.
  • We provide personal information to companies who perform services on our behalf. Information may be provided to shipping companies for the sole purpose of delivering ordered equipment to a customer. If customers opt for third-party financing, information will be provided to the financier at the customer's sole discretion. Such partner companies are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.
  • We never sell, trade, or otherwise communicate to third-party non-service partners any personal or anonymous information generated via activity on our Website or through any other electronic or written means.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Order fulfillment and shipping
  • Customer service
  • Data analysis and research
  • Email delivery and marketing assistance
  • Hosting and technical support

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

4.3 Affiliates and Subsidiaries

We may share your information with our affiliates and subsidiaries for the purposes described in this Privacy Policy, including to provide and improve our Services, for marketing purposes, and to facilitate our operations.

4.4 Legal Compliance and Protect Our Rights

We may disclose your information to government authorities or third parties if:

  • Required by law, regulation, or legal process
  • Necessary to protect our rights, property, or safety
  • Necessary to protect the rights, property, or safety of others
  • Necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our terms

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, we may transfer your information to the acquiring entity or successor. In such event, we will notify you before your information is transferred and becomes subject to a different privacy policy.

4.6 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Your Choices and Rights

5.1 Consumer Choices and Information Controls

Ingram's Water & Air Equipment believes consumers should have the ability to define what personal information a company collects and stores. Customers may:

  • Correct, update, or delete their account on our Website
  • Opt into or out of subscriptions, newsletters, and product alerts
  • Request access to the personal information we maintain and request that it is amended or deleted

Such choices and controls may be exercised on our Website by the consumer or via direct contact with an Ingram's Water & Air Equipment service representative. Bear in mind that not allowing us to collect certain personal information such as physical address or contact information may preclude you from using certain services or ordering certain products on our Website.

5.2 Objection to Privacy Policy

If you object to any aspect of this Privacy Policy, you may cease using the Services. Your continued use of the Services constitutes your acceptance of this Privacy Policy. We will not collect opt-out data when you exercise your right to object to this Privacy Policy.

5.3 Opt-Out of Tracking and Marketing

You have several options to opt out of tracking activities and marketing communications:

5.3.1 Cookie Management

You can manage cookies through your browser settings, which allow you to refuse all or some cookies or to be alerted when cookies are being sent. Please note that if you disable or refuse cookies, some parts of our Services may be inaccessible or not function properly.

5.3.2 Advertising Opt-Outs

You can opt out of interest-based advertising through:

5.3.3 Marketing Communications

You can opt out of receiving marketing communications from us by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us at [email protected]
  • Adjusting your communication preferences in your account settings

5.4 Access and Correction

You have the right to access, update, and correct your personal information. You can:

  • Access and update your information through your account settings
  • Request a copy of your personal information by contacting us
  • Request correction of inaccurate or incomplete information

5.5 Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
  • When we no longer need to use your personal information, we will securely delete or anonymize it. If this is not possible, we will securely store your personal information and isolate it from any further use until deletion is possible.

6. California-Resident Specific Rights

This Privacy Policy is compliant with California state regulations (CalOPPA) regarding the privacy of California consumers. Orders and consumer inquiries from California comply with collection and use of personally identifiable information laws.

To the extent you are a 'consumer' as defined under the California Consumer Privacy Act of 2018 ("CCPA") and California Privacy Rights Act ("CPRA") and Ingram's Water & Air Equipment is a 'business' as defined under CCPA/CPRA, the following applies to you:

6.1 Rights Under the CCPA/CPRA

Subject to the provisions of the CCPA and CPRA, you have the right to request in the manner provided herein, for the following:

6.1.1 Right to Know

You can request information about:

  • Categories of Personal Data Ingram's Water & Air Equipment has collected about you
  • Specific pieces of Personal Data Ingram's Water & Air Equipment has collected about you
  • Categories of sources from which the Personal Data is collected
  • Business or commercial purpose for collecting Personal Data
  • Categories of third parties with whom the business shares Personal Data

6.1.2 Right to Delete

You can request deletion of any Personal Data collected about you by Ingram's Water & Air Equipment, subject to certain exceptions.

6.1.3 Right to Correct

You can request correction of inaccurate personal information.

6.1.4 Right to Opt-Out

You can opt out of the sale or sharing of your personal information.

6.1.5 Right to Non-Discrimination

We will not discriminate against you for exercising your rights.

6.1.6 Right to Limit Use of Sensitive Personal Information

You can limit the use of your sensitive personal information.

6.2 California Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of their personal information to third parties for direct marketing purposes. To make such a request, please contact us using the information in the "Contact Us" section.

6.3 Exercising Your California Privacy Rights

If you seek to exercise the foregoing rights to access or delete Personal Data which constitutes 'personal information' as defined in CCPA/CPRA, please contact us at [email protected]. We respond to all requests we receive from you wishing to exercise your data protection rights within a reasonable timeframe in accordance with applicable data protection laws. By writing to us, you agree to receive communication from us seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Data from and such other information as reasonably required to enable us to honor your request.

The list of categories of Personal Data collected and disclosed about consumers are enlisted under the head 'Information We Collect' and the list of categories of third parties to whom the Personal Data was or may be made disclosed are enlisted under the head 'Disclosure of Your Information'. Separately, Ingram's Water & Air Equipment does not sell your Personal Data.

7. GDPR, Other State Laws, and International Compliance

7.1 GDPR Compliance

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we comply with the General Data Protection Regulation (GDPR) and equivalent laws. Under these laws, you have the following rights:

  • Right to Access: You can request a copy of your personal data.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: You can request restriction of processing in certain circumstances.
  • Right to Data Portability: You can request transfer of your data to another service provider.
  • Right to Object: You can object to processing based on legitimate interests, including profiling, and for direct marketing.
  • Rights Related to Automated Decision-Making: You can request human intervention for decisions based solely on automated processing.

To exercise these rights, please contact us using the information in the "Contact Us" section.

7.2 Compliance with Other State Laws

We comply with all applicable state privacy laws, including but not limited to:

  • Virginia Consumer Data Protection Act (VCDPA)
  • Colorado Privacy Act (CPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Utah Consumer Privacy Act (UCPA)

7.3 International Data Transfers

If we transfer your personal information to countries outside the EEA, United Kingdom, or Switzerland, we will ensure that appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the European Commission or other appropriate transfer mechanisms.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

  • Encryption of sensitive information
  • Secure network architecture and firewalls
  • Regular security assessments and testing
  • Access controls and authentication procedures
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Children's Privacy

We sell products intended for adults. Children do not typically browse heating, ventilating, and air conditioning websites, but we recognize the need to ensure privacy protections for any underage visitors.

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Persons under the age of eighteen may not purchase equipment and/or services from our Website without the assistance of a parent or legal guardian. In accordance with the Children's Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. If we are made aware of such collection, the information will be deleted and a parent or legal guardian of the child will be informed of the matter at the earliest available opportunity.

10. Dispute Resolution

10.1 Mediation

Prior to the commencement of arbitration, the parties shall attempt to resolve any dispute, claim, or controversy arising out of or relating to this Privacy Policy or the use of the Services through mediation before a single mediator. The mediation shall be conducted in accordance with the Mediation Rules of the American Arbitration Association. The mediation shall take place in Graves County, Kentucky, and each party shall bear their own costs and expenses associated with the mediation.

10.2 Arbitration

If the dispute is not resolved through mediation, any dispute, claim, or controversy arising out of or relating to this Privacy Policy or the use of the Services shall be resolved by binding arbitration before a single arbitrator. The arbitration shall be conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall take place in Graves County, Kentucky, and each party shall bear their own costs and expenses associated with the arbitration, including attorneys' fees.

10.3 Exclusion of Injunctive Relief

Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property rights, confidential information, or to prevent irreparable harm. Such actions for injunctive relief shall not be subject to the arbitration provisions of this Privacy Policy.

10.4 Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of laws principles. The parties agree that the performance of this agreement shall be deemed to be in Kentucky.

If you visit our Website, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions of Use, including, but not limited to, the application of the laws of the Commonwealth of Kentucky.

10.5 Class Action Waiver

To the extent permitted by law, all claims must be brought in a party's individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding ("Class Action"). The parties expressly waive any ability to maintain any Class Action in any forum. If the claim is subject to arbitration, the arbitrator shall not have authority to combine or aggregate similar claims or conduct any Class Action. Any claim that all or part of this Class Action waiver is unenforceable shall be determined by a court of competent jurisdiction and not by an arbitrator.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes to this Privacy Policy, we will notify you by:

  • Posting the revised policy on our Services with an updated effective date
  • Sending an email to the email address associated with your account
  • Displaying a prominent notice on our Services
  • Other means as required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

The terms of this Privacy Policy may change over time, and the use of information which we gather now is subject to these Notices and Terms as modified. Please review the information on this page periodically as you continue to use our site to monitor any future changes. This Privacy Policy was most recently updated on 3/16/2026.

12. Contact Us

If you have any questions about the Ingram's Water & Air Equipment Privacy Policy, please contact us:

We will respond to your inquiry as soon as reasonably possible and within the timeframes required by applicable law.

Loading...
Loading...