What Isn’t Covered by Our Warranties?

• Any equipment located outside the United States of America
• Equipment sold without a manufacturer’s warranty.
• Refurbished products
• Repair or replacement necessitated by loss or damage resulting from any cause other than normal use and operation of the product in
  accordance with the manufacturer’s specifications and owner’s manual. This includes, but is not limited to, theft, operator negligence, misuse,
  abuse, improper electrical/power supply, spikes, and surges, incorrect wiring, non-connected/loose wires, field installed wiring, exposure to
  natural disasters (such as tornados, hurricanes, floods, earthquakes)
• Unauthorized repairs, repairs due to improper installation and/or improper application, leaks caused from non-factory welds.
• Cosmetic damage to case or cabinetry or other non-operating parts or components including corrosion or oxidation
• Lack of manufacturer specified maintenance, improper equipment modifications, vandalism, animal or insect infestation, rust, dust, corrosion,
  defective batteries, battery leakage, acts of nature, or any other peril originating from outside the product
• Any and all pre-existing conditions that occur prior to the effective date of this Agreement
• Service necessary because of improper storage, improper ventilation, reconfiguration of equipment, use or movement of the equipment,
  including the failure to place the equipment in an area that complies with the manufacturer’s published space or environmental requirements
• Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to
  be used
• Failures of products caused by any installation that prevents normal service
• Any and all cases in which the manufacturer of the equipment would not honor any warranty regarding the equipment
• Failure to use reasonable means to protect Your product from further damage after a failure occurs
• Product(s) with removed or altered serial number.
• Service recommended (for convenience) by a repair facility not necessitated by mechanical or electrical breakdown even when components are
  operating outside manufacturers specifications but still providing proper heating and cooling
• Any repair that is a result of in-warranty parts not provided or shipped by the manufacturer; damage or equipment failure, which is covered by
  manufacturer’s warranty, manufacturer’s recall, or factory bulletins (regardless of whether or not the manufacturer is doing business as an
  ongoing enterprise)
• Systems or component(s) that are covered by a manufacturer’s warranty, insurance or another service contract
• Consequential damages or delay in rendering service under this Agreement or loss of use during the period that the product is at the repair
  center or otherwise awaiting parts
• Service required as a result of any alteration of the equipment or repairs made by anyone other than the authorized service provider, its agents,
  distributors, contractors or licensees or the use of supplies other than those recommended by the manufacturer.
• Charges related to “No problem found” diagnosis or preventative maintenance performed without mechanical breakdown or electrical failure.
• Non-failure problems, including but not limited to; noises, squeaks, unbalanced fan blades, tightening of fittings, resetting switches, etc.
  Intermittent issues are not product failures.
• Standard Programmable and digital thermostats are covered with a complete split or package system if listed on the Declaration of Coverage
  page of this Agreement. Additional coverage required for thermostats when OEM coverage is less than the term of the system agreement and
  when the thermostat cost is greater than one hundred twenty-five dollars ($125.00) wholesale cost. Humidistats, combination, zone controllers,
  and variable speed motor (ECM) controllers for zone or humidity control are not covered with a system and require additional separate
  agreement purchase.
• Services made mandatory by changes in Federal, State or local regulations.
• Clogged drain line, electrodes, nozzles or gaskets, are considered maintenance and are not covered. Exteriors disconnect box and high voltage
  wiring.
• Thermostat calibration and/or software updates, incorrect wiring and dead batteries
• Appearance features, aesthetics, paint and cabinet parts, knobs and buttons, routine maintenance, periodic cleaning, and customer education
• Consequential damage caused by rust, oxidation corrosion, water, freezing, fire, lightning, general environmental conditions, insect or rodent
• infestation, vandalism, or other acts of nature.
• Special tooling, blocks, tackle, dollies, and scaffolding
• Filters, duct work, vents, external fuses, external line sets, belts, connectors, piping, high or low voltage lines external of the equipment
• Premium service cost over normal service charges. Items located outside the installed unit’s cabinet; cc) Shipping, handling, and refrigerant
  disposal fees are not covered and are the responsibility of the owner.
• Failures due to incorrect refrigerants, improperly matched condensing units and evaporator coils, or metering devices
• Dirty Sock Syndrome or odors; automatic transfer switches above 400 amps and/or 3 phase, are excluded from coverage.
• Portable generators are excluded from coverage. Repairs performed by unauthorized Service Agents. Generators used as rental or trailer OPT
  HVAC Ts Cs To File_04.20.22 mounted applications.
• Generators used for prime power where utility power does or does not normally exist. Cost of normal maintenance (i.e. tune-ups and
  associated parts), adjustments, loose/leaking clamps, installation, and start-up
• Steel enclosures that are rusting due to improper installation, and/or location in a harsh or saltwater environment; or scratched where integrity
  of paint applied is compromised.
• Failures resulting from exposure to corrosive environments unless seacoast coverage is purchased. Corrosion caused by atmospheric
  environments contaminated by aerosols.
• Failures caused by any contaminated fuels, oils, coolants, or lack of proper fluid amounts; am) Batteries, fuses, belts, spark plugs and all
  engine fluid.
• Transportation deemed abnormal.
• Equipment that has been moved from original address such as mobile homes, etc.
• Field installed accessories including but not limited to float switch, secondary drain pan, baffle, drip eliminator, start kit, surge protector,
  condensate pump, wireless accessories, etc.
• Refrigerant used during diagnostic leak checks, or for temporary cooling/heating.