12k BTU 10.5 EER MrCool Heat Pump PTAC Unit - 3.5kW Heat Kit

Item: HA11066
Model: PTHP12335
Condition: New

12k BTU 10.5 EER MrCool Heat Pump PTAC Unit - 3.5kW Heat Kit Zoom

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The only thing better than a MRCOOL 12k Packaged Terminal Heat Pump (PTHP) is another MRCOOL PTHP that's also a wizard. That's because MRCOOL packaged units are some of the best values on the market with superior features like a supplemental heat kit, environmentally friendly R-410A refrigerant, fresh air filter, auto restart, two-year labor limited warranty, and a two-year parts limited warranty.

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Overview

Product Features

The only thing better than a MRCOOL 12k Packaged Terminal Heat Pump (PTHP) is another MRCOOL PTHP that's also a wizard. That's because MRCOOL packaged units are some of the best values on the market with superior features like a supplemental heat kit, environmentally friendly R-410A refrigerant, fresh air filter, auto restart, two-year labor limited warranty, and a two-year parts limited warranty.

Warranty Terms

For a full description of all warranties applicable to this product as well as individual manufacturer requirements, please review the manufacturer's consumer brochure and/or product warranty documents.  Online warranty registration must be completed within 60 days of installation.  Due to state laws, online registration is not required in California or Quebec. Call for warranty availability on scratch & dent and surplus items.

For additional warranty information, click here.

Specifications

Product Specifications

Model PTHP12335
UPC 853962006630
Auxiliary Heating Capacity 10,001 - 15,000 BTU
Avg Coverage Area 500 - 600 Sq Ft
Cooling Capacity 1 Ton
EER 10.5
Electrical Phase 1-Phase
Max Overcurrent Protection 20 amps
Primary Heating Capacity 10,001 - 15,000 BTU
Product Height 16
Product Length 21
Product Width 42
Voltage 240
Warranty 2 Year
Weight 118.0000
Region Compatibility Nationwide
Popular Applications Apartment, Bedroom, Duplex, Garage, Guest Room, Hotel Room

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Installed unit and in heart mode compressor does not start. Outside temp 44, control set at 80 and only the electric heat strip comes on. It takes forever to heat our 11x18 room. AC works fine.
I purchased and installed one of these units for our 11x18 room. The AC seems to work fine and does an excellent job cooling. When in heat mode, it takes forever to heat the room and the compressor does not start. When using, the outside temp is 38, the control is set at 80 and only the electric heat strip comes on. It ran for over 30 minutes and only brought the temp up around 15 degrees.

In heat mode, should the compressor be running and the heat strip come on as a booster when extremely cold? That is how my previous heat pumps worked.

What am I missing?