The unexpected can happen anytime, and often when we aren’t in the best place to handle the fallout. From your home’s heating system suddenly shutting down in the middle of a winter weather advisory to your rental property’s AC not turning on when you’re getting ready to move in a new tenant, HVAC equipment isn’t often a budget-friendly purchase. When full price units threaten to stretch your funds too thin, but sticking with your current system isn’t an option, you don’t have to throw in the towel. Buying HVAC products on a budget shouldn’t feel like picking the best of the worst. Believe it or not, getting the best bang for your buck out of your heating and cooling is pretty straightforward if you know where to look. IWAE offers game-changing savings on the great products you want, right on our website. To access these savings, check out our scratch and dent inventory.

Key Points

• Scratch and dent units received cosmetic damage during transition but function like new units.

• IWAE only sells grade A/B scratch and dent units.

• Because they only have cosmetic damage, scratch and dent units retain their full manufacturer warranty and are still eligible for other warranty plans. However, you must follow all terms and conditions of the warranty.

• IWAE's scratch and dent units are the perfect solution for home or auxiliary HVAC needs, with full performance at a fraction of the cost.

What Is a Scratch and Dent HVAC Unit?

Shipping goods across the country comes with its fair share of complications. Turbulence can jostle items carried through the sky around the cargo. Boats face treacherous conditions at sea that often lead to the contents of shipping containers knocking into one another. Trains, trucks, and other land transportation can lead to dents and dings. We’ve all received a package or two that got bumped into or knocked around during transport, but that doesn’t mean that the product itself is any worse for the wear.

At IWAE, we always replace any new product purchases our customer rejects due to dents or dings it received during the shipping process. Once those products are back in our hands, we give them a visual inspection to document any cosmetic imperfections. If the unit still functions fully, we add the product to our scratch and dent selection and share those savings directly with our customers. If there are any indicators of internal damage, broken components are replaced and the system is then sold as a refurbished unit.

Scratch and Dent vs. Refurbished vs. Surplus: What's the Difference?

The outlet on IWAE.com offers products marked down for various reasons. Let’s break down each type of product and what differentiates them:

• Scratch and dent products are specifically items that were scuffed in transit. These systems retain 100% of the original functionality as any damage is purely cosmetic: no internal damage means no gaps in performance. IWAE’s scratch and dent outlet selection gives you all the HVAC performance you need at a lower price.

• Refurbished products are items that did not work as expected or had internal damage that have since been restored to “like new” condition. Any broken pieces have been replaced and the unit operates with the same efficiency and functionality as a brand new original.

• Surplus products are those that have never been purchased, never been damaged, but still sit on shelves in the warehouse waiting for their chance to shine. Surplus items are unboxed but usually a bit older, which is why they receive a discount.

How Well Do Scratch and Dent Outlet HVAC Units Work?

Any scratch and dent product that you purchase will work as well as a full price version of the same item. Let that sink in: the exact same function at a fraction of the cost. No products that come back to our warehouse with dents and dings get by our technical team. They assess the overall condition of the unit, inside and out. If our techs find that all the scratches or scuffs are strictly superficial, they mark down the price and add the product to our scratch and dent inventory. So how well do outlet scratch and dent units work? Equally as well as the same product at full price.

Warranty and Servicing for Scratch and Dent HVAC Units

You may be wondering what kind of warranty, if any, is available on the scratch and dent products for sale in IWAE’s outlet. The answer is surprisingly straightforward: scratch and dent units still retain their full manufacturer warranty. Cosmetic damage isn’t a cause of warranty invalidation. Since these products have never been used, you as the first owner are covered by any warranty the unit would be eligible for when purchased new. Make sure that you follow any terms and conditions stated in the warranty, and keep in mind that some warranties will require precise setup regulations and registration.

That may bring you some peace of mind, but what’s the plan if the unexpected happens? From inclement weather to human-created hazards, any problem that arises should be handled using the same easy steps you’ve followed for your HVAC systems in the past. Give us a call if you have questions or file directly with the manufacturer. Either way you’ll have access to the same tier of technical support as every customer that paid full price. There’s nothing more simple than that!

Why You Should Purchase a Scratch and Dent HVAC Unit

At the end of the day, who doesn’t love a good deal? Whether you need to replace the main HVAC system in your home or find a better climate control solution for spaces like rental properties, workshops, or hunting cabins, our scratch and dent collection gives you what you want at an amazing discount. With a markdown that drops the price by as much as 40% when there’s no functional difference, just cosmetic damage, why wouldn’t you take advantage of the offer?

Shop Scratch & Dent HVAC Solutions with IWAE

Sometimes discounted products leave you feeling nervous about their durability. IWAE’s scratch and dent products are backed by their full manufacturer warranties, so you won’t have to worry about whether or not they will stand the test of time. If anything unexpected happens within that warranty window, you’ll find the same treatment and support that you’d get from purchasing a brand new unit. Because, in essence, you are!

IWAE’s outlet products are always first come first serve with limited stock, so don’t wait! Take advantage of our financing options through Bread Pay for an extra cushion from the initial cost of these markdown units. If you’re not sure about a particular product’s condition or how well it would work in your home, do not hesitate to reach out to our customer service team. Let the professionals at IWAE do what we do best: save you money while finding you the perfect fit for your needs.