What is the IWAE Return Policy? - Ask the Expert Episode 235

Today's question comes from an American human. "Hey Dan, can a Mortex mobile home evaporator coil be returned if it doesn't fit in our system?" What is the IWAE return policy?


So, anything you buy on IWAE.com can be returned within thirty days as long as it hasn't been installed. If you buy something and it's within thirty days, you can return it. If it's damaged or non-functional, you return it, it's fine.

If you just decide that you don't want it within the thirty days, there is a fifteen percent restocking fee.

Now, you can't return something and it's been installed and you've been using it for like twenty days and you just decide you don't want it. So, you take it out and send it back.

So, what you should probably do is figure out what coil you want and try to figure out if that's the one you need before you get it. We just don't want to hit you with the restocking fee. And if you need help figuring out what you need, just call us and we will walk you through how to figure that out.

Read the IWAE return policy here

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