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Is a Scratch and Dent Unit Still a Good Unit to Buy? - Ask the Expert Episode 148
Sometimes you don't want to pay full price for an item, but you still want a great product. Is a scratch and dent air conditioner a solution to this problem?
Video Script:
Are the scratch and dent products really bad, or are the problems just cosmetic?
Whenever we get a unit that has a ding or a dent then we sell it as a scratch and dent unit. The warranty is all the same. The return policy is the same. Nothing changes. The "really bad" units are called the refurbished units. These are units where there was some damage to the unit, like coil damage or refrigerant leakage. Those units have been repaired.
All scratch and dent units we sell are perfectly operational. We test all the scratch and dent and refurbished units before we sent them out.
Have more questions? Just ask them in the comments below or on Facebook or on Twitter.
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Hi Dan , I bought a 2400 BTU split unit for the master bedroom on the west side of the house upstairs it was always burning hot in the summertime/love it! . It was bought from Ingram's scratch and dent. Installed it myself and it works great! Question ? I have a 30+ year old central air conditioner in the garage with an updraft and has a gas furnace. It's a two-story house that is 2010 ft. It currently has a whirlpool model number NUG1080KH01 . I'm a little confused what size it is! I called whirlpool ,after being switched to different representatives I was told it was a 3 1/2 ton. On the unit itself it does not say. I'm writing you - maybe you can verify that is a 3 1/2 ton! I would like to have a second opinion! I'm also concerned about the furnace , buying the right size. I hope you can clear that up with my concerns. I would like to buy a central air conditioner with a gas furnace at the scratch dent you have online. I bought my Mr cool 24 BTU unit the same way . I would like to do a DYI if possible for the central Air and Heating. Thanks for your time, Danny
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Danny, I'm not particularly familiar with Whirlpool products of that 'venerability'! The other complicating factor is that due to the age there isn't much information online for that model number. In this case, I would say to definitely trust the manufacturer. Though what you ought to do is find a local firm that can conduct a Manual J heat load calculation on your home. They can tell you exactly what size you will need, so you can be sure to install the right size system regardless of whether it's 3 1/2 tons or not.
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