I love this guy.

DO NOT BUY FROM INGRAMS HEAT AND AIR!!! Eric Willie, in customer service, Gillian Jones, the customer service manager, and Wendy Enriquez, shipping specialist (who doesn’t even have a voicemail set up) lied to us and/or simply quit responding to all communication. We purchased ONE heat/air unit. They charged us for two and sent both of them, even though we contacted customer service and told them the problem before the second unit shipped. Every customer service rep we’ve spoken to (Eric Willie, Gillian Jones, and Wendy Enriquez) has lied to us and/or simply quit responding to us entirely. We eventually disputed the charge on our credit card. Ingrams PROMISED to return our money and pick up their unit if we canceled the dispute. Like an idiot, I believed them. Now that it’s cancelled and they got their unit back they’re telling me they won’t refund our money for at least 2-3 months, because that’s their company policy, regardless of the fact that it was their mistake in the beginning. This is hands down, one of the worst companies I have ever had to deal with. By the way, they pay unhappy customers to take down negative reviews on other platforms, that’s why they look like they have good reviews. I’d be happy to update this review if they decide to do the right thing and quickly refund the money they never should’ve taken from us in the first place.